Tel
0800 048 4959
|
Email
enquiries@directbeautyproducts.com |
Address
Pole Position
C/O Direct Beauty Products Ltd
Framingham Pigot,
Norwich,
Norfolk
NR14 7PZ |
Customer Service
9.00am - 5:30pm, Mon to Fri
Sales
8.00am - 8.00pm, Mon to Sun
|
Payment Options
We can process the following credit/debit cards on this website:
MasterCard, Visa, Visa Delta, Visa Electron, Maestro (formerly Switch) Solo
and Laser. We do not accept Diners Club.
Other Payment Options
If you wish to pay for your order by Cheque, Postal Order(s)
or Bank Draft (Money Order), or you would prefer not to give your credit/debit card details on
the website, please call us on 0800 048 4959 Please note that we do not accept Cash payments.
Delivery
All watches will be sent out via a courier and will need to be signed for.
Shave and Skin Care Sets qualify for the choice of either standard or courier delivery.
Please select your preference when moving through the checkout process.
Standard Delivery
(Applicable for Skin care sets only) |
Normally 3-5 working days
but please allow up to 14 days |
£4.95 |
| Courier Delivery |
Normally 1 working day
please see details below |
£6.95 |
|
For Courier Delivery, orders placed before 12 Noon on a weekday (excluding public
holidays) will be delivered one working day later. Orders placed after 12 Noon
on a weekday, or any time on a weekend, or on a public holiday, will be delivered on the second working day.
Courier Deliveries are only delivered on weekdays and
not weekends.
Your order will be delivered in plain, unmarked packaging.
PolePosition.com a subsidiary of Direct Beauty Products Ltd. The Payment Receipt
you receive with your order will be in the name of Direct Beauty Products Ltd. Your credit/debit card payment also show
as purchased from www.directbeautyproducts.com.
Returns
You have a right to cancel your order for any item from the time it is ordered to within seven working days
of delivery (starting the day after you receive the goods). Should you cancel the contract we will then
refund you the price you have paid for the products. You are under a duty to take reasonable care of
the goods, which means the goods must be unused. In addition, all our products come with a 30-day money
back guarantee. Send any unopened item back to us within 30 days of ordering for a full refund.
We recommend you use an insured carrier such as Royal Mail Recorded Delivery. We cannot accept
returns past the 30 days from the order shipping date.
Refunds will be made by the same method used for the purchase. Cheque refunds will be issued within
15 days of receipt of returned items. Credit Card refunds will be issued within 10 days of receipt of returned items.
If you would prefer to exchange an item, rather than be refunded for it, please call us on UK 0800 048 4959.
Please CALL US before returning any item. Returns should be sent to:
Pole Position
C/O Direct Beauty Products Ltd,
Manor Farm Barns,
Fox Road,
Framingham Pigot,
Norwich,
NR14 7PZ
Please include a brief letter explaining why you are returning the item(s).
Please also include your CUSTOMER NO. NAME and ADDRESS with your return.
Your CUSTOMER NO. can be found at the top of the payment receipt you received with your order.
A copy of your receipt must be enclosed with the returned goods.
We strongly recommend that you send your returns via Royal Mail Recorded / Special Delivery or a
secure insured carrier that will provide proof of delivery. We cannot be held responsible for any returns that go missing.
Privacy Policy
We guarantee that every online purchase you make
from our store is a secure transaction. Our site uses the strongest commercially
available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures
that your transactions are secure and your information cannot be hi-jacked or
redirected to anyone but PolePosition.com. Look for the yellow padlock
in your browser as you enter the
Checkout section of our site.
What information we hold about you
If you have bought something from us we will have
your email address, phone number and address. If you choose
to deliver items to a third-party (such as a friend) we will have their name and
address. Information is only used to help us deliver the parcels and contact
you. You may also optionally decide to receive our newsletter and special
offers. You can opt-out of this at any time by using 'Your Account'.
We also maintain an order history of your
purchases. This allows you and us to track your deliveries and review your past
purchases. We may offer you a reward for purchases or make an offer we think you
might like based on your order history. We also collect information of a general
nature about how many 'hits' our website gets. And we monitor the site traffic
patterns; this tells us which areas of the site are being visited more than
others. It also helps us build a more useful site in subsequent re-designs. We
don't track individual users pathways through the site. Our site also uses
'cookies'.
Cookies
Cookies are small amounts of data sent to your
web browser by a webserver. They cannot harm your machine in any way as they are
small textfiles with simple information in them. You can see them as small text
files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep
track of the items in your shopping basket and act as place markers when you
move around the site. We also use software to track general browsing behaviour
on our website. This means that we can build up a picture of the most popular
areas and paths through the site and any problem areas, though we don't use it
on a personal level to track individuals and their behaviour.
You may experience problems with our site when
you try to buy items. These are usually to do with how you have set up your
security settings in your web browser.
If you have set your Security Settings in
Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to
provide some features such as the Shopping Basket and Your Account. To use the
site you will need to set the security level for the internet to Medium (under
Tools/Internet Options). This is for "Safe browsing but still functional".
Alternatively you can add PolePosition.com to your list of trusted sites. Should
you wish to turn off cookies in your browser, your browser's help menu should
tell you how to do this, but this will, of course, affect some of the features
of our site and therefore your shopping experience.
What we do with your information
In addition to processing your order, we also
maintain an order history of your purchases. This allows you and us to track
your deliveries and review your past purchases. We may offer you a reward for
purchases or make an offer we think you might like based on your order history.
We also send out email newsletters. These are only emailed to you if you have
specifically signed-up to received them or placed an order with us.
If you don't want to receive these offers you can
unsubscribe at any time by clicking the unsubscribe link at the foot of any
newsletter you have received.
Alternatively you can change newsletter settings
from your 'My Account' page. We NEVER exchange, sell or otherwise give away your
email address to other companies. Your email address is used solely by yourself,
for purposes of logging into your account, and us for emailing you regarding
your orders and to update you with our newsletter.
Who else sees your information
We may have to disclose some of your information
to service suppliers to help complete your order. These parties include Royal
Mail, Business Post and DPD (and their agents). By using our web site you
consent to us using the personal information you have given PolePosition.com and
our trusted partners, as outlined in this Privacy Policy.
Warranty
Your time piece is comes with a 1 year warranty. Please keep your payment receipt as proof of purchase as this also acts as your 1 year warranty.
Your timepiece is fitted with a precision quartz movement. This movement is covered against all manufacturing defects for a period of 1 year from date of purchase. With the agreed warranty period we will endeavor to either regulate, adjust, repair or replace the movement free of charge.
Caring for your timepiece
Keep your timepiece clean with a soft dry cloth. It is not recommended that abrasive polishes in liquid or cream form be applied to any surface. If your time piece is fitted with a leather strap great care should be taken to avoid contact with water unless the strap is marked water resistant. Ensure that the crown (winder) which is used to change the time and date functions of your timepiece is properly located by pushing towards the watch case or in the case of a screw down crown that the crown is not unscrewed or cross threaded.
Your timepiece is water resistant up to 100m. If you change your battery, it will need to be resealed by a professional jeweller to maintain the water resistance level indicated. If you watch is not resealed your warranty will not be valid.
Returning Items
If for whatever reason you do need to send your timepiece back, please include the reason why you are returning the item and the following contact details: Name, Address, DaytimeTelephone Number, Email Address and a copy of your payment receipt.
Please CALL US before returning any item: 0800 048 49 59
Please send to: Pole Position Watches, C/O Direct Beauty Products, Manor Farm Barns, Framingham Pigot, Norwich, NR14 7PZ